Compass "Home is where your heart is" necklace
♥ Color: silver
♥ Heart pendant material: stainless steel, 19mm x 20mm
♥ Compass pendant material: silver plated, 25mm x 30mm
♥ Chain material: silver plated, brass
♥ Length: 15-20"
♥ Treatment: tarnish resistant
✰ We accept Paypal, credit card, debit card.
✰ International customers are responsible for any customs charges that are levied by your country's custom office. But most of countries don't charge taxes for less than $200.
✰ Our lead time is 1-5 "business days" upon arrival, turnaround is 1.5-3.5 weeks to US, Canada, 4-8 weeks to other countries once we ship out.
✰ We use Chichat, Etsy's official shipping partner, Etsy guarantees the successful delivery as long as your address is correct.
✰ Please make sure that due to COVID19, all packages may experience delay.
✰ Delivery time is beyond our control as it is carried by carriers and we are not responsible for any delay.
✰ We are supposed to ship the item buyer provides, it is buyer's responsibility to provide a correct address, if the package is lost or damaged by the wrong shipping information, it will be buyer's responsibility, we cannot be responsible for it.
Just contact me within: 3 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
✰ All of items are handmade to order, we inspect every single item very carefully before we ship out, you cannot return or exchange the item unless defective.
✰ Defective means that the item is not OK upon arrival, if the item is OK upon arrival and buyer already used it, they cannot claim it is defective.
✰ When the item is not OK upon arrival, buyer should contact us in 3 days upon arrival and if we agree to accept the return, buyer should mail it out in 7 days upon receiving, otherwise that return won't be accepted.
✰ This is not a life time service item, we see some people(0.1%) try to turn it to the quality problem with absurd illogical reasons to get another item free or refunded w/o returning the item after they already used and broke the item(sometimes on purpose or several weeks, several months after they received). They should know this is a crime, if they already used and broke it, they should pay for parts, labor and reshipping.
✰ Buyer cannot return or exchange the item for the wrong size or color as all items are handmade to order.