Welcome
✰ Hello, thank you for visiting Gliget! We are so happy that we can show our fabulous handmade items in Etsy!
✰ All items are custom handmade, custom orders are also welcome!
Payments
✰ We accept Paypal, credit card, debit card.
✰ International customers are responsible for any customs charges that are levied by your country's custom office. But most of countries don't charge taxes for less than $200.
Shipping
✰ Our lead time is 1-5 "business days" upon arrival, turnaround is 1.5-3.5 weeks to US, Canada, 4-8 weeks to other countries once we ship out.
✰ We use Chichat, Etsy's official shipping partner, Etsy guarantees the successful delivery as long as your address is correct.
✰ Please make sure that due to COVID19, all packages may experience delay.
✰ Delivery time is beyond our control as it is carried by carriers and we are not responsible for any delay.
✰ We are supposed to ship the item buyer provides, it is buyer's responsibility to provide a correct address, if the package is lost or damaged by the wrong shipping information, it will be buyer's responsibility, we cannot be responsible for it.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
✰ All of items are handmade to order, we inspect every single item very carefully before we ship out, you cannot return or exchange the item unless defective.
✰ Defective means that the item is not OK upon arrival, if the item is OK upon arrival and buyer already used it, they cannot claim it is defective.
✰ When the item is not OK upon arrival, buyer should contact us in 3 days upon arrival and if we agree to accept the return, buyer should mail it out in 7 days upon receiving, otherwise that return won't be accepted.
✰ This is not a life time service item, we see some people(0.5%) try to turn it to the quality problem to get the item free after they already used and broke the item(sometimes on purpose), if they already used and broke it, they should pay for parts, labor and reshipping.
✰ Buyer cannot return or exchange the item for the wrong size or color as all items are handmade to order.